Blog

For decades, collections were rooted in manual processes: phone calls, paper letters, and spreadsheets. While those methods still exist, they’re no longer enough to keep pace with today’s consumer expectations, compliance requirements, and business growth demands. We live in an age where nearly every interaction — from ordering groceries to paying bills — happens digitally. If your collections process hasn’t evolved to match, you’re leaving money on the table and risking cons

At Divinity Software, we’re changing the game. By equipping our clients with automation, transparency, and flexibility, we’re helping them create positive, even appreciated, financial experiences. In fact, it’s not unusual for consumers to thank our clients after resolving a debt—something almost unheard of in traditional collections.

In an era where consumer expectations are shaped by instant access and personalized experiences, the traditional model of debt collection is becoming outdated—and ineffective. For agencies and creditors aiming to improve recovery rates while maintaining positive consumer relationships, an omnichannel collections strategy isn’t just a buzzword—it’s a must.

In a world driven by convenience and technology, consumers are comfortable using digital banking, mobile payments, and online customer service portals. Yet, one area still lags in consumer trust: digital debt collection. Despite its potential for speed, efficiency, and reduced costs, digital collections face a trust deficit rooted in fears of fraud, impersonation, miscommunication, and lack of transparency.

Texting is the new phone call. It’s fast, it’s efficient, and—when used correctly—it can drastically improve response rates, reduce inbound call volume, and even help you collect faster. But there’s a big catch.

In healthcare, trust is everything. From the moment a patient walks through the door, they’re looking not only for clinical excellence but also for clarity and compassion — including when it comes to billing. Yet the collections process is often one of the most stressful and poorly understood aspects of a patient's journey. For providers, it's a constant balancing act: recovering payments without damaging relationships.

In the world of accounts receivable, collections, and recovery, every percentage point matters. Whether you’re a lean agency handling hundreds of accounts or an enterprise-level operation managing millions in monthly placements, the margin between average and exceptional often comes down to how well your team uses technology.

Let’s face it—collecting a payment shouldn’t take three days, two voicemails, and one awkward call back. Yet for many accounts receivable (AR) teams, that’s still the reality.

Discover why SMS is now the #1 consumer communication channel. Learn how your business can boost engagement, cut costs, and improve recovery rates by switching to a text-first strategy.

In today’s world, success in the collections industry doesn’t come from dialing harder or pushing consumers into uncomfortable conversations. It comes from building a modern, strategic agency that combines trust, technology, and compliance into every step of the process.

2025 isn’t just another step in communication evolution—it’s a turning point. Consumers demand personalization, immediacy, and control. AR teams that recognize this shift and embrace new channels will see higher recovery rates, lower operating costs, and better customer relationships.

n the world of accounts receivable (AR), it’s easy to focus solely on collections, payments, and compliance. But at Divinity Software, we believe the real opportunity lies in something deeper—using intelligent automation not just to collect payments, but to build lasting customer relationships.

In an increasingly digital world, your brand is often the first and most lasting impression a consumer will have of your business.

Among the most effective channels emerging in this new environment is text messaging. With sky-high open rates and quick response times, SMS has become an essential tool for modern collections. But this channel comes with critical responsibilities. Regulations are strict, and missteps can be costly.

In the world of receivables, few phrases are as loaded as “past-due.” For collection teams, it signals mounting pressure. For customers, it often triggers defensiveness or anxiety. And for businesses, it represents a critical moment of truth: How you handle a past-due account can either damage a relationship or reinforce loyalty.

In today’s fast-moving economy, businesses need more than standard collection practices to thrive — they need to optimize their accounts receivable processes with modern tools and flexible strategies. One of the most effective ways to transform your A/R success is by offering flexible payment plans.

At Divinity Software, we believe that innovation and growth should mirror the cycles of the seasons. Just as nature awakens from the stillness of winter into the vibrance of spring, businesses too must embrace change, evolve systems, and cultivate stronger, more efficient processes. Easter Monday offers the perfect opportunity to shift mindsets—from maintaining to thriving.

Our technology is built to elevate that mindset, helping organizations turn potential losses into lasting consumer relationships.

They’re experiencing payment fatigue—a silent but powerful force disrupting recovery rates for collection agencies and service providers...

In today’s fast-paced digital world, there’s no shortage of software promising to make your business more efficient, more connected...