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For decades, collections were rooted in manual processes: phone calls, paper letters, and spreadsheets. While those methods still exist, they’re no longer enough to keep pace with today’s consumer expectations, compliance requirements, and business growth demands. We live in an age where nearly every interaction — from ordering groceries to paying bills — happens digitally. If your collections process hasn’t evolved to match, you’re leaving money on the table and risking cons

At Divinity Software, we’re changing the game. By equipping our clients with automation, transparency, and flexibility, we’re helping them create positive, even appreciated, financial experiences. In fact, it’s not unusual for consumers to thank our clients after resolving a debt—something almost unheard of in traditional collections.

In a world driven by convenience and technology, consumers are comfortable using digital banking, mobile payments, and online customer service portals. Yet, one area still lags in consumer trust: digital debt collection. Despite its potential for speed, efficiency, and reduced costs, digital collections face a trust deficit rooted in fears of fraud, impersonation, miscommunication, and lack of transparency.

Texting is the new phone call. It’s fast, it’s efficient, and—when used correctly—it can drastically improve response rates, reduce inbound call volume, and even help you collect faster. But there’s a big catch.

In the world of accounts receivable, collections, and recovery, every percentage point matters. Whether you’re a lean agency handling hundreds of accounts or an enterprise-level operation managing millions in monthly placements, the margin between average and exceptional often comes down to how well your team uses technology.

Let’s face it—collecting a payment shouldn’t take three days, two voicemails, and one awkward call back. Yet for many accounts receivable (AR) teams, that’s still the reality.

Discover why SMS is now the #1 consumer communication channel. Learn how your business can boost engagement, cut costs, and improve recovery rates by switching to a text-first strategy.

2025 isn’t just another step in communication evolution—it’s a turning point. Consumers demand personalization, immediacy, and control. AR teams that recognize this shift and embrace new channels will see higher recovery rates, lower operating costs, and better customer relationships.

In an increasingly digital world, your brand is often the first and most lasting impression a consumer will have of your business.

In today’s fast-moving economy, businesses need more than standard collection practices to thrive — they need to optimize their accounts receivable processes with modern tools and flexible strategies. One of the most effective ways to transform your A/R success is by offering flexible payment plans.

At Divinity Software, we believe that innovation and growth should mirror the cycles of the seasons. Just as nature awakens from the stillness of winter into the vibrance of spring, businesses too must embrace change, evolve systems, and cultivate stronger, more efficient processes. Easter Monday offers the perfect opportunity to shift mindsets—from maintaining to thriving.

Our technology is built to elevate that mindset, helping organizations turn potential losses into lasting consumer relationships.

They’re experiencing payment fatigue—a silent but powerful force disrupting recovery rates for collection agencies and service providers...

The best automation strategies enhance, rather than replace, human interaction.

The truth is, if making a payment is not as effortless as ordering a pizza, customers will be less likely to complete the transaction

At Divinity Software, innovation is more than just a buzzword – it’s the driving force behind everything we do.

A strong brand can be a powerful tool to differentiate your business, build trust, and foster long-term success.

The holidays bring about many different emotions for people. As a business and collection agency here are some tips to streamline collection

Divinity Software Group, LLC, a leading Software as a Service (SaaS) provider, offers a comprehensive suite of tools...

In today’s competitive business landscape, agility and security are more critical than ever.