Propensio
by divinity software
Custom Built for Your Business
PROPENSIO
ADAPTOR MODULE
The Foundation That Started It All
Propensio Adaptor Module
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Establish tenant profile for initial branding, configuration and security
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Establishing connectivity for Divinity technicians to perform the development, configuration and installation.
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Assisting client infrastructure team with establishing connectivity between the client and the Azure web servers
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Assisting with DNS, SSL, e-mail, local database and other infrastructure needs.
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Implement API endpoints to interact with security components.
Propensio Modules
by divinity software
01
Configure consumer facing portal for landing pages, consumer login and consumer registration.
02
Branding of portal to promote client brand.
03
Configure authentication and security components.
Consumer Online Payments
Module
Divinity's Online Payments Module facilitates seamless, secure transactions, allowing users to make and manage payments effortlessly online.
04
Configuration of acceptable min and max payment amounts and timeframes.
05
Configuration of acceptable settlement offers.
06
Fully responsive design for desktop, laptop, tablet, and mobile devices.
01
Custom payment terms based on client requirements, account age, and agency policy.
02
Provision agent user interface to create and to edit consumer payment plans.
Pay Plan Management
Module
Provide agents with an interface to create and edit consumer payment plans, automate daily processing with integrated system of record payments, and deliver reporting mechanisms that capture and reconcile daily payment results to the system of record.
03
Program and configure daily processing agent to integrate system of record payments.
04
Create reporting mechanisms for daily payment results to system of record.
01
Provision users with self-service telephonic payment capabilities
02
Provision right-party verification utilizing current system-of-record ID information
IVR Phone
Module
Enable self-service telephonic payments with right-party verification tied to the system of record, while offering optional live agent connectivity for callers.
03
Provide connectivity to a live agent as an optional service to the caller.
01
Config authentication & security and Implement API endpoints to list and deliver e-docs
02
Develop, config, and install initial doc templates and Implement infrastructure to generate docs
Media Module
Configure authentication and API endpoints for secure e-doc delivery, implement templates and generation infrastructure, deploy SMS/email communications, and integrate client-specific business rules.
04
Deploy & config SMS/email infrastructure facilitating consumer comms
05
Discover and implement relevant client business rules.
01
The CUSTOMER’s Propensio Platform Last-Hop-Library infrastructure is Hosted by Divinity.
Hosting Module
Divinity hosts the CUSTOMER’s Propensio Platform Last-Hop-Library infrastructure, eliminating IT overhead while ensuring full compliance.
02
Eliminates IT requirements and ensures compliance.
01
Send & receive automated and ad-hoc SMS and/or email communications
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Create and manage templates in real time and receive and process events in real time
Consumer Outreach
Module
Divinity Software's SMS, Email, WebChat solutions streamline communication with automated reminders and notifications, boosting consumer engagement and reducing missed payments.
04
Agent Portal Access to review account, store audit info and content in system of record
01
Enable interface with multiple language translation facilities.
Language
Module
Divinity's Language Module provides seamless translation of all user interfaces and communications, ensuring accessibility and ease of use for multiple languages.
01
Provision stats/metrics dashboard library for executive toplines & operations report creation
02
Redacted call recordings transcription to summarize individual engagements to account notes
03
Portal usage, payment stats and outreach statistical metrics included
Stats Module: with Verbalytics
Deliver a comprehensive dashboard library for executive and operational reporting with portal, payment, and outreach metrics, enriched by AI-powered audio analysis of call recordings to generate account notes, evaluate KPIs, and measure engagement effectiveness.
04
Complete audio analysis applicable to KPI’s and suitable for evaluating activity effectiveness.
05
Advanced AI models perform real-time audio signal analysis, extracting patterns and meaning directly from sound, not just text transcripts.
01
Advanced config of alerting rules to proactively monitor health and status of the API module.
02
Dramatically reduces overhead to analyze and proactively monitor logging and performance.
Propensio Monitoring Module
Enable proactive API health monitoring through advanced alerting and performance analysis, supported by enhanced priority assistance and comprehensive, customizable dashboards for real-time operational and executive insights
03
Elevated response and dedicated guidance for clients with complex or time-sensitive needs.
04
Comprehensive, customizable dashboards providing real-time operational and executive insights.
01
Integrate PDF creation and signature collection into the payment checkout workflow
02
Reg-E compliance and risk mitigation, Settlement agreements, stipulations, and Mutual Assent
Payment Contract Module
Integrate PDF creation and signature collection directly into the payment checkout workflow to ensure Reg-E compliance, mitigate risk, and secure consumer assent through executed settlement agreements and stipulations at the point of transaction.
03
Consumer signature required and facilitated during checkout completion.