Transforming Healthcare Collections with Divinity Software

Transforming Healthcare Collections with Divinity Software

In healthcare, trust is everything. From the moment a patient walks through the door, they’re looking not only for clinical excellence but also for clarity and compassion — including when it comes to billing. Yet the collections process is often one of the most stressful and poorly understood aspects of a patient's journey. For providers, it's a constant balancing act: recovering payments without damaging relationships.

Divinity Software is changing that.

With our intelligent, flexible, and patient-friendly approach to healthcare collections, we help providers streamline their revenue cycle, minimize administrative burden, and improve the financial experience for patients. By combining cutting-edge automation with seamless integration and human-centric design, we bring a new era of transparency and efficiency to healthcare finance.

The Financial Health Crisis in Healthcare

Healthcare providers are dealing with rising costs, shrinking margins, and increasingly complex payer environments. Patients, meanwhile, are facing high deductibles, copays, and unexpected bills. These trends have created a growing crisis in medical debt and a widening communication gap between providers and their patients.

A System Under Strain

• 80 million adults in the U.S. currently have medical debt.

• Over 60% of patients report confusion about their bills.

• More than half of providers say billing and collections are their biggest operational challenges.

This climate of confusion and financial pressure has led to missed payments, avoidable escalations, and lost revenue — not because patients don’t want to pay, but because the process is too difficult, impersonal, or unclear.

Healthcare collections shouldn’t be a battleground. They should be a bridge to resolution — one that protects the provider’s bottom line and the patient’s dignity.

Divinity’s Mission: Humanizing the Collection Process

At Divinity Software, we approach healthcare collections differently. We believe collections should be:

• Transparent: Patients should always know what they owe, why, and how they can pay.

• Accessible: Flexible payment options should be the norm, not the exception.

• Compliant: Every touchpoint should meet the highest regulatory and data security standards.

• Efficient: Automation should reduce time spent on repetitive tasks so staff can focus on higher-value interactions.

• Personalized: Each patient’s financial situation is unique. So is our approach to engaging with them.

This philosophy is embedded in every feature of our collections module, which is purpose-built for healthcare organizations seeking to recover more — while respecting their patients.

Core Features That Set Divinity Software Apart

Intelligent Automation

Gone are the days of manual queues, mailed notices, and disconnected workflows. Our platform automates the entire lifecycle of the collections process, from initial invoice delivery to final resolution. Triggers, rules, and workflows can be tailored to match any organization’s unique policies.

What this means:

• Automatic outreach via SMS, email, IVR, or secure web portal

• Smart sequencing based on patient engagement and response patterns

• Escalation rules for overdue accounts that respect tone and context

• Real-time status updates and alerts for staff

Automation doesn’t replace people — it empowers them to work smarter.

Omnichannel Engagement

Patients want to interact on their terms. With Divinity, you can offer modern, seamless communication across all major channels:

• Text messaging for quick balance reminders or payment confirmations

• Email for detailed statements and documents

• Interactive Voice Response (IVR) for after-hours self-service

• Secure portals for full account management and document uploads

Every message is configurable for tone, branding, and timing, ensuring a personalized and professional experience. Whether you're managing 500 accounts or 500,000, our communication engine scales with you.

Flexible and Automated Payment Options

Today’s patients expect consumer-like convenience when managing their healthcare bills. With Divinity, they get just that:

• Instantly set up and manage installment plans

• View all accounts in one place

• Pay in full, partially, or enroll in auto-draft

• Receive alerts before due dates or failed transactions

And for providers, payment plan configurations are easy to manage. You can set:

• Minimum payments and plan lengths

• Automatic escalation rules

• Approval requirements for specific thresholds

• Interest or discount logic (if applicable)

It’s a win-win: patients get financial flexibility, and providers recover more — faster.

Full Compliance & Data Security

Compliance is non-negotiable in healthcare. Our system is built from the ground up to support HIPAA, Reg-E, and PCI-DSS standards, including:

• Encrypted document handling

• Role-based access controls for staff

• Complete audit trails and activity logs

• Consent management and disclosure capture

• Third-party integrations that respect security protocols

You can trust that patient data is secure, compliant, and protected at every step.

Seamless Integration with Existing Systems

Most healthcare providers are already working with EHRs, billing platforms, and legacy systems that can be hard to replace. That’s why Divinity Software is built for integration.

Our platform uses modern APIs and secure connectors to integrate with:

• Major EHRs (Epic, Cerner, Meditech, etc.)

• Practice management systems

• Document management tools

• Payment processors

• Internal call center platforms

We’re also hybrid-cloud ready — giving you the option to host sensitive data in your environment while leveraging the scalability of the cloud for applications and interfaces.

The result? A flexible, future-proof collections solution that works with what you already have.

One Call Resolution: Do It All in One Phone Call

One of Divinity’s most powerful features is its support for true one-call resolution. When a patient calls your office or responds to a text, they should be able to:

• View their total balance across providers

• Understand itemized charges

• Make a payment or set up a plan

• Ask a question or submit a dispute

• Upload insurance or financial documents

• Receive confirmation and follow-up communication

All within a single, seamless interaction — no transfers, no callbacks, no confusion.

This capability dramatically reduces call times, improves patient satisfaction, and frees up staff to focus on the cases that truly require human attention.

Built for Growth, Backed by Partnership

Healthcare finance is never static. Payer rules change. Patient expectations evolve. Compliance requirements expand. That’s why Divinity Software is built to grow with you.

We offer:

• Dedicated managers who know your business

• Custom onboarding and staff training

• Regular product updates based on client feedback and industry changes

• Configurable modules so you can add features as needed

Whether you’re a community hospital or a national network, our team is with you every step of the way.

Let’s Redefine Healthcare Collections — Together

The future of healthcare isn’t just about better medicine — it’s about better systems. Financial systems that are just as caring, clear, and responsive as clinical ones.

At Divinity Software, we’re proud to offer a collections solution that brings integrity and innovation to one of the most critical aspects of patient care: the financial journey.

If your organization is ready to recover more, spend less, and serve patients with confidence — let’s connect.

Schedule a personalized demo or contact our team to learn how Divinity Software can help you transform your collections process — from chaos to clarity.